How Amsterdam startup Fixico will help AXA Belgium to improve customer experience

How Amsterdam startup Fixico will help AXA Belgium to improve customer experience

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Amsterdam-based online car damage repair platform Fixico has recently signed a partnership Belgium-based AXA, a global insurer and asset management provider.

AXA’s vision is to be a full-fledged and progressive partner for its customers throughout the value chain – before, during and after claims for damages. Digital innovation is an important pillar in this transformation, as it enables AXA to offer new services that make a significant contribution to the customer experience and satisfaction.

How Fixico will help AXA?

“As the market leader in the Belgian non-life insurance market, AXA aims to be at the forefront of providing the most innovative solutions for its customers. With Fixico we now have a strong partner that offers a great solution for digital claim handling for our customers through our intermediaries. We are proud that we are the first insurer in Belgium to deliver this progressive service with which we can serve thousands of customers,” François Lecomte, Chief Retail Officer at AXA Belgium.

The insurance industry is in the midst of a period of radical digital reforms. However, the entire process of claim handling in the motor insurance sector offers a huge range of options, such as increasing customer satisfaction, reducing the amount of claims claimed, improving the effectiveness and accuracy of claims handling.

“There are countless possibilities for improving and reviewing how claims handling works. The current method is characterised by inefficient and outdated processes and a lack of transparency, both for customers, insurers, intermediaries and non-life companies, “says Derk Roodhuyzen de Vries, CEO and co-founder of Fixico. “We are delighted to be able to work with such a dedicated and like-minded partner who shares our ambition to provide customers with every convenience. In our opinion, this is the first step towards a successful and long-term partnership. ”

AXA Belgium has approximately 3500 employees, 3200 brokers and 600 bank agents who put their expertise at the service of 2.9 million customers to offer flexible insurance products that are adapted to their real needs. In 2017, AXA held the highest place in the financial sector in terms of reputation for the third year in a row.

For those who are not aware, Fixico is a fast growing online platform that enables car owners, fleet owners and insurers to repair damage to their car digitally, quickly and easily. Fixico is active in the Netherlands, Germany and Belgium and cooperates with some 1500 recognized repair companies, of which 250 in Belgium and has to date processed more than 150,000 damage.

How Fixico works?

The Dutch company was founded in 2013 by two ambitious entrepreneurs, Derk Roodhuyzen (31) and Mark van Laar (29). With its comparison- and booking-platform for vehicle repairs, Fixico has brought smart, innovative solutions to a rusty market. It provides a simple way for car owners and repair service providers to get into contact. Fixico enables its users to easily post requests for cosmetic repairs.

Once a request is posted, the user receives quotes for the repairs within 24 hours. Based on criteria such as price, service level and ratings from other users, car owners can select the repair service provider who best meets their needs. By making smart use of the personnel at the 650 FOCWA-affiliated vehicle repair companies, Fixico cuts costs for the user. Also, they have 250 repair shops in Belgium.

Meanwhile, the startup has received total €6 million funding so far.

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